According to FIS Global's 2018 PACE (Performance Against Customer Expectations) Report, 43% of SME banking transactions in the UK are completed digitally, and 60% of SMEs increased their use of digital transactions in the past year. In the US, the same report shows that 42% of SMEs use their mobile banking app (online and/or mobile) more than a year prior, but interestingly, far fewer small businesses are planning to jump ship, with 8 out of 10 SMEs satisfied with their banking provider.
Mobile money services (MMS) are spreading rapidly across much of Africa, Asia, Latin America and the Middle East, reaching over 60% of the world’s developing countries. The number of registered mobile money accounts has grown to just under 300 million globally in 2014. As this represents only 8% of mobile connections in markets where MMS are available, there is significant potential for future growth.