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FinTech Pulse

Digital Banking and UX: Harvesting the Low Hanging Fruit of User Onboarding

You never get a second chance to make a good first impression.

In digital banking, onboarding is the most direct way to illustrate to users the type of customer experience that can be expected at your bank.

The reality is that soon the days of driving to the bank, waiting in a long line, speaking with assistants and signing long paper contracts will be a thing of a past. This is thanks to a combination of millennials taking control and demanding better mobile banking and new mobile-only banks creating a frictionless onboarding journey.

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Topics: Digital Transformation, user experience, UX, digital banking, design for finance, personalized finance, digital onboarding

Author: Vaida Pakulyte on Oct 18, 2017

Creating Digital Banking Habits: UI/UX Experts Share Their Thoughts

79% of smartphone owners admit to checking their device within 15 minutes of waking up every morning. Consumers have become hooked on digital apps like Instagram, Uber, Facebook, and Whatsapp, habit-forming products that connect the user’s problem to a solution and captivate us from the first interaction.

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Topics: Digital Transformation, user experience, digital banking, design for finance, personalized finance

Author: Vaida Pakulyte on Sep 1, 2017

PSD2: Where Customers Call the Shots

Change, in all its forms, brings with it concern and unrest, but also huge opportunity.

Particularly when change is imposed, it is often hard to see beyond the regulations and embrace the possibilities.  Banking, having experienced relatively little change in recent times, is now on the cusp of considerable transformation in the shape of PSD2, or the Revised Payment Service Directive.

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Topics: Personal Financial Management (PFM), PFM, digital banking, PSD2, personalized finance, psd2 impact on banks

Author: Aoife Crean - Content Manager on Aug 3, 2017

The Art of Artificial, A Love of Logic

Co-founding Strands came as a natural next step for me after a degree in computer science from the Technical University of Catalonia (UPC) and a PhD in Artificial Intelligence from the EPFL in Switzerland.

Prior to setting up Strands with Francisco Martin in the US, Professor Boi Faltings and I had co-created and sold a company using AI for travel planning, which at the time was a huge step in innovation.

Whilst studying computer science, I discovered that logic is a mathematical tool that allows computers to model the world with symbolic programming, to solve real world problems that require some degree of intelligence, such as planning and reasoning.

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Topics: Personal Financial Management (PFM), PFM, digital banking, personalized finance

Author: Aoife Crean - Content Manager on Jul 25, 2017

If It’s So Good, Why Hide It? Invisible PFM - A New Take on Money Management

Banking has gone undercover and it’s been a long time coming. We want our banks to do a lot for us, but it transpires that the less you can actually see your bank doing for you, the better.

So, it begs the question: why would banks suddenly decide to assume the Good Samaritan role after all this time? Sheer benevolence or is there something in it for them too?


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Topics: Personal Financial Management (PFM), PFM, digital banking, personalized finance

Author: Aoife Crean - Content Manager on Jun 29, 2017

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