You never get a second chance to make a good first impression.
In digital banking, onboarding is the most direct way to illustrate to users the type of customer experience that can be expected at your bank.
The reality is that soon the days of driving to the bank, waiting in a long line, speaking with assistants and signing long paper contracts will be a thing of a past. This is thanks to a combination of millennials taking control and demanding better mobile banking and new mobile-only banks creating a frictionless onboarding journey.