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Banking For A Customer-First Era

Mobile is without doubt the present of banking and a pillar of the consumer’s pursuit for relevant, on-hand amenities. While digital doesn’t just mean good things for the customer; financial institutions are interested in the online model as it is significantly less expensive, more accessible, and can produce more customer intelligence than traditional banking.

But what is the challenge in digital banking transformation? With this shift into mobile, the bank will need to rethink traditional business models, define new revenue sources and above all, keep the customer interacting and engaging in a new way.

That’s exactly when relationship banking comes in.

 

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Topics: relationship banking, ENGAGER, customer insights, banking, personalized finance

Author: Erik Brieva, CEO on Oct 12, 2018

The Critical Issue of Cash Flow for SMEs

The number one aim of small businesses is to become profitable, and quickly.  By nature, a small enterprise will have seasonal ups and downs and a cash cycle dictated by factors beyond their control, so ensuring they have enough cash to hand is critical. Profitable companies might see their cash reserves affected if they are moving too fast, and stagnating companies might find an unexpected liquidity issue unsurmountable. 

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Topics: conversational banking, SME banking, SMEs, small business, personalized finance, fintech innovation

Author: Estefania Gual on Jul 2, 2018

Digital Banking and UX: Harvesting the Low Hanging Fruit of User Onboarding

You never get a second chance to make a good first impression.

In digital banking, onboarding is the most direct way to illustrate to users the type of customer experience that can be expected at your bank.

The reality is that soon the days of driving to the bank, waiting in a long line, speaking with assistants and signing long paper contracts will be a thing of a past. This is thanks to a combination of millennials taking control and demanding better mobile banking and new mobile-only banks creating a frictionless onboarding journey.

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Topics: user experience, digital banking, Digital Transformation, design for finance, personalized finance, UX, digital onboarding

Author: Vaida Pakulyte on Oct 18, 2017

Creating Digital Banking Habits: UI/UX Experts Share Their Thoughts

79% of smartphone owners admit to checking their device within 15 minutes of waking up every morning. Consumers have become hooked on digital apps like Instagram, Uber, Facebook, and Whatsapp, habit-forming products that connect the user’s problem to a solution and captivate us from the first interaction.

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Topics: user experience, digital banking, Digital Transformation, design for finance, personalized finance

Author: Vaida Pakulyte on Sep 1, 2017

PSD2: Where Customers Call the Shots

Change, in all its forms, brings with it concern and unrest, but also huge opportunity.

Particularly when change is imposed, it is often hard to see beyond the regulations and embrace the possibilities.  Banking, having experienced relatively little change in recent times, is now on the cusp of considerable transformation in the shape of PSD2, or the Revised Payment Service Directive.

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Topics: digital banking, personalized finance, PFM, Personal Financial Management (PFM), PSD2, psd2 impact on banks

Author: Aoife Crean - Content Manager on Aug 3, 2017

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