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FinTech Pulse

Revolutionizing the Digital Experience in SME Banking

Where do SMEs fit in the fintech boom? Not only has this important demographic gone woefully underserved in regular retail banking, but now SMEs seem to be largely overlooked in digital banking initiatives as well.

Many banks worry more about data privacy than offering a superior customer experience to their business banking clients, but they’ve got it backwards: the SME customer is exactly where banks need to start when it comes to reimagining and upgrading the digital experience in small business banking.

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Topics: Financial Management for Small Business (BFM), SMEs, BFM, SME banking

Author: Cesar J. Richardson, VP Sales and Operations (Americas) on Mar 25, 2016

3 FinTech pathways to becoming your SME customers' primary bank

In a recent survey 500 of small businesses across the US and UK, BCSG found that mobile & online banking has overtaken branches as the channel of choice for SMEs to receive financial services. However, although there is still a considerable demand for business financial management (BFM) tools in the SME space (especially for bookkeeping, expense management & business planning), only about 30% of those surveyed actually had a software solution in place.

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Topics: Financial Management for Small Business (BFM), Digital Transformation, Unbanked, Underbanked, BFM

Author: Cesar J. Richardson, VP Sales and Operations (Americas) on Sep 22, 2015

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