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FinTech Pulse

Luis Rodriguez, VP Product Strategy

Besides overseeing major program deliveries, Luis’ role is to identify and develop new client relationships, strategic markets and verticals. He also aligns product design and delivery with customer needs and strategy.

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Recent Posts

Pain in the bot? Artificial intelligence in banking

UBIQUIBOTS: AI FOR BANKS

Bots (and articles about bots - oops!) are popping up everywhere these days.

Indeed, very few concepts have shot up the hype curve so fast, especially considering that the idea of conversational UI has been with us for a long time in various forms and under different denominations. It looks like a jungle, but all bots are essentially doing the same thing: adding conversational capabilities to FAQ and search.

You can read a good evolution and state of the art here and here. Personally, I had the pleasure of working for two companies that developed their own virtual assistant (basically a chatbot with a cute face). You might remember Anna, IKEA's robo-assistant - just one of a fairly comprehensive chatbot database here - although all kind of them have somewhat faded away now without significantly transforming our lives.

So, could it be different now that the worlds of bots and banking are colliding?

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Topics: Digital Transformation, Artificial Intelligence, bots in banking, AI, conversational banking, chatbots

Author: Luis Rodriguez, VP Product Strategy on Jul 6, 2016

4 ways to compete in mobile banking: "Mobilis in mobili"

The essence of banking in the 21st century is digital.

And by digital I really mean mobile, since most studies show that web traffic will become residual as mobile takes over as the "primary screen" among digitally connected consumers. By 2020, research estimates only around 6% of users will access services via PC. 

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Topics: Digital Transformation, Mobile, mobile banking, IoT, digital banking, Mobile PFM

Author: Luis Rodriguez, VP Product Strategy on Apr 12, 2016

Discover the path to a new business model

Banks must move from a product-based paradigm to one that puts the customer in the driver’s seat.

Banks today are grappling with an overly simplistic understanding of their customers combined with a vastly complex product set with only very subtle differences, frequently unappreciated by customers. All of this comes at a significant cost in terms of operations, technology, and service.

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Topics: Machine Learning, Retail banking, customer experience, user experience, UX, recommendation, customer insights, strands discovery

Author: Luis Rodriguez, VP Product Strategy on Feb 9, 2016

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